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return/exchange policy

 

Exchange

To exchange a product you have purchased, please contact our shop. Next, the product needs to be sent back to us and after that we will deliver an exchanged item to the address provided.

 

Returns

Being consumers, you are entitled to withdraw from the agreement concluded at our online Store within 14 days without giving any reasons for your decision. The withdrawal date expires after 14 days from the date on which you or a third party appointed by you, other than the delivery service provider, come into possession of the item. In order to exercise your right to withdraw from the agreement you must inform us of your decision through an explicit statement (e.g. a document sent by traditional or electronic mail). The statement can be sent, for example:

  • in written form to: Aceron Paweł Szopa, ul. Jagiellońska 69,03-303 Warszawa, POLAND;

  • in electronic form, through email, to: contact@redisbad.pl;

 

An example Withdrawal from the Agreement form is included in Appendix 2 to Consumer Rights Act and is also available on the Online Store’s website in the “Returns and Exchange” tab. You may use the withdrawal from the agreement template, but it is not mandatory.
In order to meet the withdrawal date it is enough to send information referring to exercising your right to withdraw from the agreement before the expiration of the deadline.


In the event of withdrawal from the agreement, we immediately, but no later than within 14 days from the date of receiving information on your decision to exercise your right to withdraw from the agreement, return all the payments received, including shipping costs (except for additional charges resulting from the shipping method chosen by you which are different from the cheapest regular shipping methods we offer). Payment returns are made using the same methods as you chose when concluding the original transaction, unless you explicitly agree to a different solution. In any case, you shall not bear any expenses related to the return. We are entitled to suspend payment returns until receiving the goods or the proof of their dispatch, depending on which of these events happens earlier.


If you have received the item, please take or send it back to the following address:
ul. Jagiellońska 69, 03-303 Warszawa, POLAND, immediately, but no later than within 14 days from informing us of your withdrawal from the agreement. The deadline shall be considered met if you send the item back within 14 days. You will be obliged to bear the direct costs of returning the item. You shall be responsible only for reducing the value of the item resulting from using it in a way which is different from the method necessary to establish the item’s character, features and functioning.

Download statement template:

www.redisbad.pl/odstapienie_od_umowy_sprzedazy_na_odleglosc.pdf

In the case of mail orders, we return the amounts paid for the products and the lowest shipping cost, 8 PLN, if it has been incurred. 
* please save the proof of mailing

 

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